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Service Level Terms

The Services shall be available 99.9%, measured monthly, excluding holidays and weekends and scheduled maintenance (“Availability”). If Customer requests maintenance during these hours, any Availability calculation will exclude periods affected by such maintenance. Notion will notify the Customer of any scheduled maintenance through https://status.notion.so/. Any downtime resulting from reasons beyond Notion’s control, including any Force Majeure Event, will also be excluded from Availability calculations.
Customer’s sole and exclusive remedy, and Notion’s entire liability, in connection with the failure to meet the Availability requirements (“Downtime”) is to receive a 5% credit of the Subscription Fees for each period of 30 or more consecutive minutes of Downtime provided that (1) the Downtime lasts longer than one hour, and (2) no more than one such credit will accrue per day. Downtime shall begin to accrue as soon as Customer recognizes that Downtime is taking place and continues until the Availability of the Services is restored. In order to receive credit, Customer must notify Notion in writing within 72 hours from the time of Downtime, and failure to provide such notice will forfeit the right to receive credit. Such credit may not be redeemed for cash. The credits may not cumulatively be applied to exceed one week of Subscription Fees in any given month. Notion will only apply a credit to the month in which the incident occurred.